As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required.
Key Responsibilities
Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys
Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes
Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and services and support from relevant Sales Specialists where necessary
Develop and maintain an understanding of relevant industry verticals and market trends
Work closely with the Head of Corporate Accounts and Sales Engineering on account development plans
Collaborate with the Marketing team on account-based marketing
Engage proactively with Sales Specialists to align on solution positioning, ensure technical feasibility and drive value-led conversations with customers
Partner with the Bid Management team to progress bid activity for growth opportunities identified
Implement strategies to minimise revenue churn and improve customer experience
Manage budgets and financial forecasts for accounts under your management
Provide regular updates to the Head of Corporate Accounts and Sales Engineering on performance, revenue growth, customer satisfaction and other KPIs.
Benefits
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
Pension Scheme: Employer-matched contributions to help you plan for the future.
Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
Personalised Wellbeing Support: App-based resources and services available 24/7
Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
