Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025?
Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service Professional to complement our Property Management Team within our Lettings Department in Manchester City Centre.
As a Customer Service Administrator, you will provide property management and tenancy support services to branches, landlords and tenants.
What we can offer you as a Customer Service Administrator:
Be part of the largest UK property services brand with bold transformation plans.
Join a collaborative team.
Pension scheme.
23 days annual leave, plus an additional day off for your birthday.
Career progression towards management opportunities.
Employee Assistance Programme.
Discount schemes covering retail, entertainment, travel and health.
Family Friendly Leave including enhanced maternity and paternity leave.
Key responsibilities of a Customer Service Administrator.
Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy
Arranging end-of-tenancy check-out appointments and communicating appropriately
Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
Negotiating with landlords and tenants to agree deductions, within legislative timescales
Identifying general maintenance or improvements to maintain the property in good order
Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
Providing a first-class service to maximise customer retention
Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Administrator.
Passionate about delivering excellent customer service.
Highly organised with strong attention to detail.
A confident communicator, both written and verbal.
Able to work effectively under pressure and meet deadlines.
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