Are you highly organised, proactive, and tech-savvy?
Do you enjoy supporting a busy team and being the go-to person who keeps everything running smoothly?
If so, we’d love to hear from you.
We are seeking an Administrative Assistant to join our London-based technical support team. This role is vital in ensuring we deliver excellent service to our clients and provide seamless coordination within the team.
The Role
You will be the first point of contact for many client enquiries, responsible for managing inbound communications, coordinating workloads and diaries, onboarding new clients, and liaising with suppliers. Over time, you’ll also develop the skills to provide basic technical support, helping our team deliver the highest level of service.
Key Responsibilities
Answer and manage inbound client enquiries promptly and professionally
Coordinate technical support requests and assist with scheduling site visits
Respond to new business enquiries and coordinate responses with the technical team
Support onboarding of new clients and maintain excellent client relationships
Identify opportunities to improve client support processes
General office administration and maintaining a professional office environment
Skills & Experience RequiredEssential:
Experience working on Apple/Mac systems
Previous experience coordinating and supporting team workloads
Excellent written and verbal communication skills
Strong planning skills and attention to detail
Ability to manage multiple tasks and priorities independently
Desirable:
Higher education qualification
Experience within an IT or technical support environment
Personal Qualities We’re looking for someone who is:
Resilient, motivated, and proactive
Friendly, outgoing, and positive
A strong team player but equally confident working independently
Able to use initiative and common sense in problem-solving
What We Offer
Competitive salary of £26,000 (dependent on experience)
Supportive and friendly team environment with opportunities to develop technical knowledge
A role where no two days are the same and your contribution makes a real impact
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