The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively.
It will be important to identify opportunities across other areas of the business for the client – upselling and cross-selling when appropriate – and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial.
Total client satisfaction is at the heart of what we do.
Responsibilities
Provide strong account management to key clients, acting as the main and focal point of contact
Create a deeper understanding of clients’ business strategy
Ensure clients get maximum value from Fusion and client satisfaction remains high
Maintain MS Dynamics for accurate reporting
Account Planning for 360 clients
Introduction to new services when applicable
Manage project expectations and issues
Produce and update client matrix
Upsell and Cross sell
Bespoke marketing strategy to clients
Client relationship building through calls, meetings and entertaining
Weekly 360 meetings with Heads of Departments
Provide additional support to department Heads
Desired Skills and Experience
Must have previous account management experience, ideally within professional services
Knowledge of CRM systems is desirable
Excellent telephone and written communication skills
Basic MS Office, including Excel, Word and Outlook skills is essential
Ability to interact professionally with clients, able to prioritise workload and be self-sufficient whilst also working in a team environment
What we Offer
Basic Salary of up to £40,000pa
Additional commission (paid monthly)
An additional day off for your Birthday every year
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