Administration Assistant Full Time

Administration Assistant
Location: Sandwich (Office based)
Salary: £25,000 to £28,000 per annum (depending on experience)
Hours: Monday to Friday, 9.00am to 5.30pm (37.5 hours per week)

We are seeking a highly organised and proactive Administration Assistant to join our client’s team based in Sandwich. This is a key role in a busy team delivering our process serving offering. This Administration Assistant role is part logistics, part client relationship manager and part report writer.

You will work closely with an experienced team, acting as a crucial link between clients, agents, and internal teams. The role offers variety, responsibility, and the opportunity to develop your administrative, reporting, and client liaison skills in a busy professional environment.

Key Responsibilities:

• Managing process serving jobs using a case management system, including booking, monitoring progress, and updating clients.
• Acting as the main point of contact for clients and external agents, ensuring clear communication and timely completion of tasks.
• Preparing formal reports, statements, and invoices for completed assignments.
• Providing general administrative support, including filing, scanning, and accurate data entry.
• Handling emails, incoming calls, and scheduling appointments.
• Maintaining accurate records and ensuring compliance with internal procedures.
• Supporting other administrative areas beyond process serving as required.

Person Specification:

• Previous experience in an administrative role, ideally within compliance, finance, pensions, or legal administration.
• Strong organisational skills with the ability to manage a high caseload and prioritise tasks effectively.
• Excellent attention to detail and a meticulous approach to work.
• Strong communication skills, both written and verbal, with experience liaising with clients and external partners.
• Proficient in Microsoft Office (Outlook, Word, Excel) and confident using CRM or case management systems.
• Fast and accurate typing skills (ideally 60+ wpm).
• Flexible, adaptable, and willing to work outside standard hours when necessary to meet client needs.
• Professional, positive, and proactive approach to work.

Benefits:

• Salary of £25,000 to £28,000 per annum, dependent on experience.
• 25 days’ annual leave plus bank holidays.
• Monday to Friday, 37.5 hours per week.
• Supportive, collaborative, and busy working environment.
• Full training provided on company systems and processes.