Due to ongoing growth and investment in people within the business, we are now looking to expand our Client Operations team. As an Account Manager you will be assigned a set of key accounts across a range of sectors, such as, Leisure, NHS, Retail, Areas of Outstanding Natural Beauty, Education and more. You will be skilled at understanding that every business has different needs, then adapting your account management style to not just meet, but exceed their expectations. This is a highly operational role and requires you to be well organised, a problem solver, fast-thinking and an excellent communicator. You will need to have a strong grasp on our internal systems, be able to communicate across departments and be able to effectively manage client expectations. We are looking for someone with ideas, experience and a strong desire to bring something new to the table.
Account Manager role responsibilities:
To act as the primary point of contact for day to day operational matters
Provide essential support for Senior Account Managers
Proactively study account performance and able to identify potential issues
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and senior executives
Manage operational issues, both internally and externally
Forecast and track key account metrics
Prepare reports on account status
Investigating and resolving queries, escalating to Senior Account Managers when necessary
Account Manager person requirements:
Minimum 3 years of previous experience as an Account Manager
Parking, Property, Real Estate and / or Retail experience is ideal but NOT ESSENTIAL
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
Good commercial awareness
Highly organised and have excellent time management
Able to work under pressure and manage multiple accounts
Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
Excellent communication skills, both written and verbal
Benefits for all GroupNexus Account Managers includes:
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